Refund policy

REFUND & RETURN POLICY

Last updated: July 4, 2026

3.1 Return Window
We want you to love your purchase. If you are not fully satisfied, you may request a return or exchange within 30 days of the delivery date.

3.2 Eligibility for Returns
To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition that you received it.
• In its original packaging, with tags and labels attached where applicable.
• Accompanied by proof of purchase (order confirmation or receipt).

Note: Because items ship directly from our fulfillment partners' warehouses, please allow up to 2 business days for us to confirm return eligibility before a return label or instructions are issued.

3.3 Non-Returnable Items

• Perishable goods, personalized or custom-made items.
• Items marked as "Final Sale" or purchased during clearance/closeout promotions.
• Gift cards.

3.4 Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at support@publipet.com within 48 hours of delivery with your order number and photos of the item. We will arrange a free replacement or full refund at no additional cost to you.

3.5 Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Original shipping charges are non-refundable.

3.6 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

3.7 Late or Missing Refunds
If you haven't received a refund after the timeframe above, please first check with your bank or credit card company, as processing times vary. If you've done this and still have not received your refund, contact us at support@publipet.com.

3.8 How to Request a Return
To initiate a return, contact our support team at support@publipet.com with your order number and reason for return. We will provide step-by-step instructions.